Refund and Returns Policy

Returns Policy:

At Hygge, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns policy. Please review the following guidelines for returning an item:

1. Return Period:
 You have 14 days from the date of receipt to return an item for a refund or exchange.

2. Condition of Item:
To be eligible for a return, the item must be in its original condition, unworn, with tags attached, and in its original packaging. We reserve the right to refuse returns that do not meet these criteria. Items that have been worn, washed, altered, or damaged by the customer are not eligible for return, unless there is a fault in the product.

3. Faulty Items:
If you receive a faulty or defective item, please contact us immediately upon receipt. We will provide instructions for returning the item and offer a replacement or refund, including return shipping costs.

4. Initiating a Return:
To initiate a return, please email us at info@hyggeorigins.com with your order number and reason for return. We will respond within 1 working day with return instructions.

5. Return Shipping:
Customers are responsible for return shipping costs unless the item is faulty or defective. We recommend using a trackable shipping method and purchasing shipping insurance for your return package.

6. Refunds:
Once we receive your returned item and verify its condition, we will process a refund to your original payment method within 10 days. Refunds are issued for the cost of the item only and do not include original shipping charges.

7. Exchanges:
If you would like to exchange an item for a different size, color, or style, please indicate your preference in your return request email. We will do our best to accommodate your exchange request, subject to availability.

8. Contact Us:
If you have any questions or concerns about our returns policy, please don’t hesitate to contact us at info@hyggeorigins.com. We’re here to help!

By requesting a return and following our returns policy, you acknowledge that you have read, understood, and agreed to the terms outlined above. Thank you for shopping with Hygge!

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